Jared Wason
ServiceNow Certified System Administrator
Hello, I’m Jared Wason a ServiceNow Administrator living in Monterey, California. I have experience configuring and developing for IT Service Management, Service Catalog, Domain Separation, Service Portal, Integrations, Importing/Exporting Data, Asset Management, and other platform development.
I have strong communication skills from working with various clients to gather their requirements and configure ServiceNow to their specifications. I am the team lead of three developers and trained two ServiceNow administrators.
When I’m not working, I enjoy being outside either running, hiking, playing basketball, or playing disc golf. If I am inside, I like to play video games with friends or read. I am currently reading Digital Minimalism by Cal Newport.
Download my resumé.
Skills
Experience
- Create numerous Catalog Items, Record Producers, Workflows, and Approvals that help streamline processes in the organization.
- Perform core configuration tasks including system policies, business rules, client scripts, UI policies, and UI actions.
- Experience working in a domain-separated environment. Setup new departments with their own domain.
- Lead of ServiceNow team and trained two ServiceNow system administrators.
- Experience in configuring the following applications based on customer requirements, Incident, Demand, Project, Change, Requests, Asset Management, and Knowledge.
- Create dashboards, reports, and notifications to keep users and customers well informed.
- Planned and coordinated platform upgrades to new major releases.
- Import data into the instance using import sets, transport maps, and inbound actions with custom scripts.
- Sync AD and ServiceNow users via LDAP server connections.
- Create documentation and training videos when rolling out new features or changes for end-users.
- Responsible for installation of software and troubleshooting issues for end users.
- Collaborated with software programmers to integrate a new application with legacy software.
- Created documentation for setting up new user profiles.
- Tested and researched applications to determine if they help customers work flows.
- Co-developed a web scraping application that saves auditors an average of 15 hours of productivity per week.
- Created 3 different applications that automatically reassign specific child support cases to workers, saving managers from having to manually assign the cases every day.
- Co-authored a customer log tool, a file search, and dynamic report applications for department’s internal website.
- Wrote simple batch scripts to speed up software installations.
- Handled updates for the MCDCSS WordPress website.
